Complaints Commission
The Complaints Commission assesses formal objections to resolutions and decisions in international accreditation procedures and in certification procedures as well as complaints in the context of evaluation procedures or the assessments of study programmes and quality assurance systems at state universities in Germany coordinated by EVALAG.
Complaints procedure
Institutions that have commissioned EVALAG with the coordination and implementation of assessments of study programmes and quality assurance systems at state universities in Germany or with an international accreditation procedure, a certification or an evaluation procedure naturally have the opportunity to lodge complaints or appeal against resolutions and decisions.
The procedure for complaints can be found here. [PDF]
If necessary, the evalag Complaints Commission will be involved. This is an independent body within the EVALAG foundation organisation.
The Commission consists of four members with voting rights (see overview below).
Members of the Complaints Commission
Chairperson
- Dr Sören Pape
Head of the Quality Management and Accreditation Division at the University of Freiburg, currently Consultant for Universities, Department 41, Ministry of Science, Research and the Arts Baden-Württemberg
Members
- Josephine Mira Meibert
Zeppelin University/Columbia University - Dr Jürgen Petersen
Managing Director of AQ Austria - Dr Alexander Rudolph
Managing Director of ACQUIN e. V.