Leiber, Theodor: Organizational Change and Development Through Quality Management in Higher Education Institutions: Theory, Practice, and Recommendations for Change Agents. In: Robert G. Hamlin, Andrea D. Ellinger, Jenni Jones (eds.) (2019) Evidence-Based Initiatives for Organizational Change and Development. Hershey: IGI Global, pp. 316-341; see also https://bit.ly/2PE2Mxz
